Spa weekend for two
Do Coachella Hotel Packages have a minimum age?
While Coachella Festival is all-ages, our partnering hotels do have age restrictions. For most hotels you must be 18+ in order to make and check-in while your guests can be under 18. Select hotels are 21+, please check your specific package details before purchasing.
I will not have the credit card that was used to purchase my ticket/package. What do I need to do to be able to pick up my tickets?
What does “Will Call” mean?
Will Call is the list of guests who have purchased a Coachella Travel Package through VMT. The name on our will call list will match the name on the credit card used to purchase the package. There will be a table at the hotel where travel package guests pick up your festival tickets and shuttle passes, called the VMT will call or check-in table. This is where you will pick up your tickets, shuttle passes and any other pertinent info pertaining to your stay.
How long will it take to pick up our credentials at the hotel and be able to go to the festival?
Even at peak times, the process should not take much longer than 15 mins to pick up your credentials. We will have ample staff to ensure a quick check-in process. In most cases, you will be able to walk up to the VMT check-in table, and receive credentials in less than 5 minutes.
Are room upgrades available?
Room upgrades are not available through Valley Music Travel. If you would like to upgrade your room type we suggest that you contact the hotel directly to confirm availability and upgrade pricing. Guests are responsible for confirming all details and paying the hotel directly for all associated upgrade charges.
Can I add additional nights to my Hotel Package?
Can more than two people stay in a hotel room?
Hotel occupancy is based on the package that we sell, for either two or four guests. We cannot allow additional persons above the package occupancy to occupy the rooms.
Can our room be next to our friends? Can they be connected?
Please contact our Guest Services team after purchasing and we will do our best to put you next to, or as close as possible, your friends. Connecting rooms are rare, but we will do our best. Please have both your and your friend’s order numbers with you when you call.
Can we check in early to the hotel? Will the hotel hold our bags if our room isn’t ready? I wanted to get to the festival ASAP!
Standard hotel check-in times apply across all of our hotels. Hotel check in time is often not guaranteed until 3. We have communicated with each of our hotels and they have assured us that they will do everything in their power to get our rooms in as early as possible. It is unlikely that a hotel check-in would occur prior to 12pm. If you would like to head to the festival before your room is ready for check in, the hotel will gladly hold your luggage until you return from the festival that evening.
How long will it take to get to the festival from my hotel?
While we have taken many precautions in order to circumvent festival traffic, we cannot account for area traffic or weather delays. We have several routes to and from the grounds that avoid most festival traffic and will get you there and back as quickly as possible.
My friend is arriving before me, could he get in the room before I arrive to receive the festival wristbands?
You will need to add your friends name to your room reservation so that they are able to check into the room when they arrive to the hotel. Your friend will be able to get a room key while you still have to see us at travel package check-in.
